House Manager (Seasonal, June)

POSITION
The House Manager’s role is to be a principal member of the management team and lead a crew of front of house staff including Assistant House Managers, ushers, ticket scanners, and security while providing exemplary customer service to all patrons of the PSO. This position will be the main point of contact when it comes to resolving conflict and managing the patron’s general satisfaction as well as working with the production team to ensure all events remain on schedule. This is a part-time, temporary position whose primary purpose is to oversee the general operations of the Princeton Festival’s main programming before, during, and after all concerts. This position reports to the Director of Patron Experience.
 

ESSENTIAL JOB FUNCTIONS

• Lead ushers and ticket scanners in providing exemplary customer service to all audiences.
• Assess worker availability and schedule ushers/scanners accordingly to ensure that all events are appropriately staffed.
• Train and oversee ushers and ticket scanners, outlining duties, house rules, and service expectations, including scanning tickets, distributing programs and other relevant materials such as ADA services, greeting audiences, and properly addressing audience conflict or misconduct.
• Coordinate with the production team to execute the seating process, including orchestrating the timing of seating notifications and encouraging efficient seating.
• Prepare for each performance by ensuring program books are stocked, appropriate signage is in place, ADA services are stocked and charged, and that ushers are briefed on any procedural specifications.
• Coordinate with the Box Office Associates to forecast and mitigate ticketing and seating issues during high traffic events.
• Lead pre and post-concert staff meetings, instructing ushers and ticket scanners on that day’s program and procedures as well as debriefing after a concert.
• Address all issues that arise related to seating or the front of house with a high level of poise and professionalism.
• Coordinate with the Box Office Associates and ticket scanners to reconcile ticket sales, scans, and counts to ensure accurate attendance data. Set best practices for efficiently achieving accurate data.
• Provide a verbal account of each event to the Director of Patron Experience to discuss any changes that need to be addressed before the next event. This should include contextual information, such as seating issues, accidents, event timing, and other relevant notes or recommendations.
• Ensure the performance space is cleaned, restocked, and secured following each performance.

COMPENSATION
This is a part-time, temporary position for performances that take place as part of the Princeton Festival. The Princeton Festival takes place June 7-22, 2024, with training and orientation taking place prior to June 7, 2024. This position must be available to work a minimum of five days a week during those dates. Total hours will be approximately 30 hours/week. 

Pay: $35/hour

Shifts will occur within the following hours:

• Mondays - Saturdays: 4 pm – 10 pm
• Sundays: 1 pm – 7 pm

Applications will be reviewed beginning February 26th, and will continue until all positions are filled. 

For the complete job description and application requirements, please refer to the PDF below.